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aspro13
Obsessive-Compulsive (I) Inmate

From:
Insane since: Dec 2004

posted posted 12-15-2004 08:47

I am trying to help out a friend that is running WinXP Pro on his laptop and have come accross a strange problem. Everytime he launches IE, his computer comes up with a BSOD saying there is an error in page_file in the VSY32.sys file. It then states that you may need to update windows to correct this problem. It then dumps all your virtual memory to disk.

This problem only occors when running IE. We have tried reinstalling IE and running spyware programs (eg, Spybot S&D) to no avail. I cannot update from the windows as that requires IE.

Can anyone please help me???

"In a world of order, chaos is the ruler"

horsedreamer
Obsessive-Compulsive (I) Inmate

From: The Leather Wheeliechair
Insane since: Dec 2004

posted posted 12-15-2004 08:58

Have you tried replacing the file with a copy from a healthy installation? computing.net is usually a valuable resource for information on obscure system files, but a search there turned up nothing, and same for google. If you could find the exact location of the file and perhaps which program it pertains to that would be useful in diagnosing the problem. Shy of that, is the automatic update service on? Try turning it on and setting it to automatically download and install. This may not be the optimal configuration, but it may solve the problem.

---.sig-----------------------------------------
I have not fallen from grace; Grace has fallen from me.
"If I close my mind in fear, please pry it open"
- Metallica "Outlaw Torn"

Skaarjj
Maniac (V) Mad Scientist

From: :morF
Insane since: May 2000

posted posted 12-15-2004 12:55

I always find it funny when Microsoft says they're 'dumping virtual memory to disk'... it's kind of a tautological statement, no?


Justice 4 Pat Richard

InI
Maniac (V) Mad Scientist

From: Somewhere over the rainbow
Insane since: Mar 2001

posted posted 12-15-2004 13:30

The poster has demanded we remove all his contributions, less he takes legal action.
We have done so.
Now Tyberius Prime expects him to start complaining that we removed his 'free speech' since this message will replace all of his posts, past and future.
Don't follow his example - seek real life help first.

aspro13
Obsessive-Compulsive (I) Inmate

From:
Insane since: Dec 2004

posted posted 12-15-2004 13:37

Thank you all for your help, I will let you know how I go once I have the laptop back in my hands to play with.

"In a world of order, chaos is the ruler"

aspro13
Nervous Wreck (II) Inmate

From: Look for Ogie and you might find me
Insane since: Dec 2004

posted posted 12-20-2004 16:01

Well after much frustration, we found the problem. After running

quote:
"sfc /scannow"

, things started to work for awhile until the problem decided to reapear somewhere else. After much searching, we found that it was Norton Internet causing the problem somehow. Once it was dissabled, everything started to work fine once more. This is the second time that I have come accross strange problems with norton. The first time was on my own computer when for some reason it caused it to keep shutting down for no reason. So I havw come to the conclusion it is best to stay away from norton and rely on other brands on anti-virus.

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