Topic awaiting preservation: Trouble shooting Adobe Illustrator 9 — OZONE Asylum, home of the Mad Scientists

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CRO8 Bipolar (III) Inmate From: New York City Insane since: Jul 2000	posted 06-20-2002 17:30 Currently my coworker and I are experiencing problems working with AI 9. Background: Since September 2001 I have been working with AI8 designing marketing materials for my company. Around March 2002, I was upgraded to AI9 and continued to work on AI8 files (in AI9) as well as design new materials in version 9. No problems using 9 to work on files created in 8. Normally what I do is create documents in Illustrator and save as PDF files to distribute to my coworkers. I am working with Acrobat 4.0. The problems began between 4-6 weeks ago when I started to assign Illustrator work to my assistant. She had AI9 installed on her computer. Before working on Illustrator, she had experienced randomly occurring problems converting files (PowerPoint) to PDF, using Acrobat 5.0. Once in PDF format, pages appeared 50% smaller than actual size. She corrected this by choosing ?fit to page.? Current random problem that occurs is that PDF file cuts off the border to some of her MS PowerPoint documents. List of problems she experiences in AI9: 1. In files she opens, content in the layers shift outside the set page border 2. Sometimes the document opens in landscape format- when I clearly created the document in portrait! 3. Kerning between letters appears very large, even when I set kerning to zero. 4. Saving to PDF form AI, borders get cut off 5. Recent problem occurs when she makes changes to AI document and goes to File > Save. She gets the following error message ?Acrobat PDF file format is having difficulties? Last week our Desktop support person reloaded Illustrator on her computer. No progress has been made. Now on my computer, in AI when I try and Save As the document, I get the same error message ?Acrobat PDF file format is having difficulties,? same as my assistant. I hope I explained this clearly. Any ideas on what could be causing the problems are greatly appreciated. I seem to think that the problems with her Acrobat 5.0 is somehow affecting AI files. But how could working on AI bring this kind of error message? Hmmmmmm. Any input would be helpful. Thanks. CRO8 [This message has been edited by CRO8 (edited 06-20-2002).]
CRO8 Bipolar (III) Inmate From: New York City Insane since: Jul 2000	posted 06-21-2002 20:19 For other folks with similar print related questions here are a few I have found along my travels. . .look no further than the source! adobe forum quark forum Enjoy. CRO8
Tommy Nervous Wreck (II) Inmate From: Halmstad, Sweden Insane since: Feb 2001	posted 06-24-2002 09:17 Dear CRO8! Version 9 of Illustrator is not good for the print industry, Ive had a lot of problems with it.....There´s an update at Adobe´s website to 9.1. If you havent downloaded it you should do it right away. Now, I know you´re on a PC and Im on a Mac but it would still be a good idea, I think. sincerely yours /tommy

Currently my coworker and I are experiencing problems working with AI 9.

Background: Since September 2001 I have been working with AI8 designing marketing materials for my company. Around March 2002, I was upgraded to AI9 and continued to work on AI8 files (in AI9) as well as design new materials in version 9. No problems using 9 to work on files created in 8. Normally what I do is create documents in Illustrator and save as PDF files to distribute to my coworkers. I am working with Acrobat 4.0.

The problems began between 4-6 weeks ago when I started to assign Illustrator work to my assistant. She had AI9 installed on her computer. Before working on Illustrator, she had experienced randomly occurring problems converting files (PowerPoint) to PDF, using Acrobat 5.0. Once in PDF format, pages appeared 50% smaller than actual size. She corrected this by choosing ?fit to page.? Current random problem that occurs is that PDF file cuts off the border to some of her MS PowerPoint documents.

List of problems she experiences in AI9:
1. In files she opens, content in the layers shift outside the set page border
2. Sometimes the document opens in landscape format- when I clearly created the document in portrait!
3. Kerning between letters appears very large, even when I set kerning to zero.
4. Saving to PDF form AI, borders get cut off
5. Recent problem occurs when she makes changes to AI document and goes to File > Save. She gets the following error message ?Acrobat PDF file format is having difficulties?

Last week our Desktop support person reloaded Illustrator on her computer. No progress has been made. Now on my computer, in AI when I try and Save As the document, I get the same error message ?Acrobat PDF file format is having difficulties,? same as my assistant.

I hope I explained this clearly. Any ideas on what could be causing the problems are greatly appreciated. I seem to think that the problems with her Acrobat 5.0 is somehow affecting AI files. But how could working on AI bring this kind of error message?

Hmmmmmm.

Any input would be helpful.

Thanks.
CRO8

[This message has been edited by CRO8 (edited 06-20-2002).]