Topic awaiting preservation: Cant submit form on a Mac? (Page 1 of 1)

The company I work for launchs new contests almost every month for the beer store. However, for some reason, on the latest contest users on Macs cant submit, and they've asked me to look into the problem and try to solve it.

One hitch - I dont have a mac, or access to a mac.

The enter page for the contest is at

http://199.243.98.85/tbs/June_2004/enter.asp

I have no clue what the problem is, or how to solve it .. anyone have any ideas?

The poster has demanded we remove all his contributions, less he takes legal action.
We have done so.
Now Tyberius Prime expects him to start complaining that we removed his 'free speech' since this message will replace all of his posts, past and future.
Don't follow his example - seek real life help first.

can't help you with your problem but I think it's cool that you get to work with the beer store and thier web site looks nice too.

mmmmmm beer. ~Homer Simpson

Same as what Ini said. Your link takes me to the home page. I couldn't fnd a contest link anywhere.

Any idea which Mac browser the person who complained was using? It might be safe to assume Safari, but then what version?

Any idea what the nature of the problem was? Submit button didn't submit? Input fields wouldn't accept input?

http://199.243.98.85/tbs/July_2004/enter.asp

Sorry, the other site had/has code on it to bounce to the beerstores home page unless the IP is from a certian range.

Forgot about that

The above link doesnt have that limit, you should be able to go to that page fine.

Ok, nature of the problem .... which seems to be a '????'

Problem A: Click submit, nothing happens, at all.

There is JavaScript code to verify input fields/required things/etc.

Initially, the submit button was a button with an onclick, I changed the type to submit,a nd in the form tag added an onSubmit=return onConfirm():...

.. that didnt work,

Another thing i tried, was simply removing any javascript checking at all, and simply submitting the form, and he got the error.

The page cannot be displayed



  



  There is a problem with the page you are trying to reach and it cannot be

displayed.



         



      

  



Please try the following:





      

    

Click the              Refresh button, or try again later.

     



        

    

Open the                     

          <!--

          if (!((window.navigator.userAgent.indexOf("MSIE") > 0) &&

(window.navigator.appVersion.charAt(0) == "2")))

          {

                 Homepage();

          }

          //-->

          dev1.strategy9.com            home page, and then look for links

to the information you want.



  



      

  



HTTP 500.100 - Internal Server     Error - ASP error

     Internet Information Services





      



      

      



Technical Information (for support personnel)







Error Type:

 Microsoft OLE DB Provider for SQL Server (0x80040E14)

Line 1: Incorrect syntax near ','.

/tbs/June_2004/enter.asp, line 125









Browser Type:

 Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us) AppleWebKit/85.7 (KHTML,

like Gecko) Safari/85.6







Page:

 GET /tbs/June_2004/enter.asp







Time:

 Monday, July 05, 2004, 11:10:48 AM













More information:

   Microsoft Supp

But, seeing as I dont have access to the mac, and the guy doing the testing for me is a graphic designer and knows almost nothing about testing .. he's not being very helpfull and i'm bashing my head a little here, as my boss is getting annoyed with me.

If I had access to a mac, life would be much easier. But, I work from home and the office is a 2 hour bus ride away.

doesn't look to me like a client problem...
what is in (or around)
/tbs/June_2004/enter.asp, line 125?

"Ontario (Contest open to Ontario residents only)"



Guess I can't test if for you after all.

I'm not sure what the current version of Safari is, but you might want to have your designer colleague check to see if he/she has the latest. Safari has gone through some significant improvement, though I thought the main area of improvement was in JavaScript and don't see how that would apply to your situation here.

Form submitted fine from here... Mac 0S 9.1, IE 5.1.7 (5815)

Maybe older is better sometimes....

Hi Steve!
Love your new site BTW and photos!



cheers.
kromaZ

(Edited by kromaZ on 07-06-2004 18:28)

The thing is - the form submits fine on IE6.0, and gets no errors (client or server-side).

but now, when he submits the form, it bouncs back to the enter page, and does not goto the thankyou page, and his entry isnt being added to the database.

Well - if someone wrote a user agent sniffer targeting IE, that could explain why there are no errors using IE on a Windows machine or a Mac

if (!((window.navigator.userAgent.indexOf("MSIE") > 0) &&



(window.navigator.appVersion.charAt(0) == "2")))

but it would hiccup with Safari or something identifying itself as other than IE. Possible?
Kaniz, have you tried anything other than IE on a Windows machine? Does Firefox work for instance?

kromaZ: thanks!

No clue where that browser-agent code is being produced from. Its not in any of the source files, which just ads further to the confusion.

Just seems to be that mac, and maybe 3 or 4 other people who have complained about not being able to submit.