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Your Text: Insert Slimies » Insert UBB Code » Close Last Tag \| All Tags UBB Help	Currently I work on the Service Pack 2 Technical Support project for Microsoft. There have been a few things here that seem to be reoccurring and should... I mean Need to stop. This goes with agents and customers alike since sometimes there is no separation in stupidity. Let me illustrate. For agents of other companies, Service Pack 2 does not cause a monitor to not turn on. This was perfectly demonstrated by a Dell technician when he called with a transfer telling us that after installing SP2 the Monitor would not power on and that it was the Software's fault. I have two words for this technician, Hell No. The call became quite interesting when my agent had to explain the difference between Hardware and Software. Another thing that is bothersome and right down annoying is the amount of people who insist that SP2 is the most buggy patch in existence. This is untrue, and you may ask how I know this. Well fact of the matter is this, People are still able to call up for support and get an answer WITHIN 10 minutes of waiting on hold. If it were a big problem, the calls would never end and you would never be able to talk to a technician. Think of it this way too, the whole world is installing SP2 and you are still able to get the support you need to remove the spyware causing problems. Lastly is stupid agents, the kind that don?t like to use the tools they have been taught and given. It got to a point that I decided to post a picture of Bart Simpson writing words on a chalk board that say over and over, "I will check google before asking stupid questions." I mean come on, if you are a technician you should know where to look for an answer... Gotta prune the ranks I think. All in all, SP2 is a good program and is well built. There are OTHER programs that have issues with it but SP2 in it's entirety has no problems from what I can see.... I need a vacation. "Well they messed with the wrong skull this time, Ha ha!!!" ~ Murray the talking skull Loading...
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