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Please install white toner cartridge
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Support is fun at times :) Especially when you receive a "call" like the one above (support request, as we name them). And you get to wonder what the hell is a white toner cartridge, and what would she want to do with that? Well, at least I knew the guy from the helpdesk was drunk the night before, for I was paying the drinks, but... anyway, one of my colleagues goes there to check the white toner. He happened to be daltonian :) .... At this point, I had been laughing my behind off for a good five minutes already, when a new support request pops up for the same user, "blue toner" this time. *burst of laughters in the office*.... it's getting there, but still, there is no BLUE toner in printers, only cyan, magenta, yellow and black. Try again. A few minutes later, my colleague comes back, seemingly nervously exhausted, the white toner had been a hard time. " M: So, what did she want in the end? H: Well, you know those printers, the display? M: Yeah. H: When it's low on toner, you get a representation of the cartridges with black dots to show the toner level for each one. M: Yeah. H: For the black toner, if the display was black, the little dots could not be read. M: Oh my, so the white toner basically was black? H: Yeah. M: How many prints were left btw? H: 2000. M: Oh. And she'll need to print 2000 color copies? Before? H: Tomorrow. M: Go figure... " I really do love my job :)
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