Topic: Canceling AOL (Page 1 of 1) Pages that link to <a href="" title="Pages that link to Topic: Canceling AOL (Page 1 of 1)" rel="nofollow" >Topic: Canceling AOL <span class="small">(Page 1 of 1)</span>\

Paranoid (IV) Mad Scientist

From: Right-dead center
Insane since: Nov 2002

IP logged posted posted 07-01-2006 18:34 Edit Quote

Anyone seen this story yet?

I don't know how that guy managed to keep from dropping F-bombs galore on that service rep.


Maniac (V) Mad Scientist

From: 100101010011 <-- right about here
Insane since: Mar 2000

IP logged posted posted 07-01-2006 21:16 Edit Quote

Yeah if you search around you can find the whole clip of the conversation. He was very calm through the whole thing.

.:[ Never resist a perfect moment ]:.

Lunatic (VI) Mad Scientist

From: Happy Hunting Grounds...
Insane since: Mar 2001

IP logged posted posted 07-02-2006 12:20 Edit Quote

The worst thing about it all, is that the Call Agent was fired (at least they said that he was - who knows if he really was), and the Call Agent was most likely doing what he was trained to do by Management - hold onto customers.

They should have fired the entire Management.

WebShaman | The keenest sorrow (and greatest truth) is to recognize ourselves as the sole cause of all our adversities.
- Sophocles

Bipolar (III) Inmate

From: Columbia MS USA
Insane since: Apr 2001

IP logged posted posted 07-02-2006 17:00 Edit Quote

I agree WebShaman. At Charter we were instructed to do things that weren't what I'd call honest. Like accepting any amount of payment from NonPay Disconnects making it look like the customer had another chance to stay connected but go back the next day and still cut them off.

Maniac (V) Mad Scientist

From: :morF
Insane since: May 2000

IP logged posted posted 07-03-2006 13:10 Edit Quote

YAR why I really don't want to go into IT sales, telecommunications or anything like that. Administration and technicals, that's for me. Nowhere where I'll have to sell, resell, upsell, downsell or cross-sell products. Nothing where people can try and train me to act like ^^ that.

Justice 4 Pat Richard

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