Topic: Server woes (Page 1 of 1)

I just recently moved my entire clientèle to a new server. In that process I warned clients to backup their important mail ect. To my surprise only 1 person actually failed to do so and is in need of mail on my old server. I had, unfortunately, closed my account with said server just a few days before I was informed. I contacted my old server people and asked if they could jump on my old server and pull mail from a specific account. They said that was an impossible feat unless I re-opened my account with them paying $150 to set up the dedicated server again. Does this make sense to anyone? I thought it was pretty strange; I'm no IT guy but jumping into an old mail server and grabbing an email doesn't seem like a hard thing to do. Am I wrong?

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redroy said:

They said that was an impossible feat

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Impossible until you pay $150?? Sounds a bit strange. Either it's impossible or not. Doesn't sound like it's impossible if you pay $150...

It really shouldn't be "that" hard to get the info off of the old server, it sounds more like "I don't really want to, but if you pay us $150 then I guess I could".

Later,

C:\

Well, $150 sounds about right, actually. Honestly, it's a courtesy thing. They shouldn't really charge you for it if they're going to be nice about it. But I know where I work, for off-the-contract or session work we charge about $150 an hour


Justice 4 Pat Richard

yeah, if you substract all the overhead, the guy actually doing the work won't receive much of those 150 usd - though as a courtesy, they'd might just charge you half an hour of work, or something similary, instead of trying to force you to reopen your account...


Personally, I'd be happy that the server's still there - I know places where servers are more or less reimaged the minute your contract expires...
but then, I don't know if this was a dedicated server or what not, this might not actually be an issue.

Well, I do feel better; but I still think it's pretty lame.

Not unexpected at all, and really, $150 is peanuts in regard to such things.

If you think that they shouldn't be charging you, think of it this way: you just told them that you no longer need their services, and would put your money somewhere else instead. Then you asked them for their services...

Yes, very true. I actually thought of that as well... I did, however, have to leave them because of performance and support... I guess I shouldn't be surprised at all. I just feel like I invested enough for one lousy email (but again, I really don't know what that involves). One of my very first servers was with Hostbaby and they were just fantastic with "helping out" etc. I had to leave them to be able to host my clients; I guess I always compare hosting service to them. Apples to oranges I suppose.