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Cosa 3d platform

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Your Text: Insert Slimies » Insert UBB Code » Close Last Tag \| All Tags UBB Help	Arthurio, thanks for the clarification but - I should have said "automatically reported issues", maybe. Any serious application, nowadays, does that "send bug report" thing. I have worked, quite recently, to support and maintain a system which would gather issues encountered by any of the 50000 employees of the firm - or any of the hundreds of third parties using it from outside. On the "central" side of things, such issues should then be automatically stored in the knowledge base of the company, as per ITIL support guidelines (support processes framework - support standards), and accessible to any member of the IT personel from developers to.. you name it. I personnally like HP "Service Desk" for handling these "cases". Support personel, for the moment, is limited (read : me) - but the first customer being an archeology institute, they need industry level quality. What usually applies to handle a small to mid scale project like a web is way, way below the requirements here in terms of automation, optimisation, and accessibility. .... Picture them in the middle of the desert of Gobi, connected through a portable satellite device, and trying to make a phone call to my helpdesk. :) 100$/minute for talking to a support agent is not the best thing to them. (btw : all the project requirements, including a fault tolerance in case this/that idea would fail, timely budget, fnances, etc.. Have been documented a year ago when I started. Before travelling the world to support the afforementionned corporate application, the one I mention at the top of this post). ... And a tip you could use when your project takes off is : do NOT start a business by paying, paying, paying even if contracts are lining up. Focus on minimizing expenses and dependencies from third parties - you'll be better for it. A crooked laptop in my flat is enough - and the tax department, due to my legal status, now pay half of my rent (because the law considers it my office). [small](Edited by [url=http://www.ozoneasylum.com/user/6722]toast[/url] on 03-13-2008 18:34)[/small] Loading...
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