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I'm the lead designer in a web & software team that contracts for a sub-agency of the US Dept. of Health and Human Services (HHS). Currently we're looking to buy a CRM solution instead of developing our own, as it's more cost effective and will have a better ROI to get a COTS package. Anyway, I've been looking at all kinds of CRM solutions, from Right Now to SalesForce to UCAP to FreeCRM and just can't decide what would be best for my team. Basically, what we're looking for is a solution that has a very general, basic workflow built in for our processes. The idea is that this system will replace using e-mail for clients who wish to request updates to their websites, as well as help the developers we have track bugs and requirements for the software we develop. Right Now really offers the best solution for what we need, but it's simply too expensive (and will take too much time to acquire and setup anyway). What it comes down to is this: I'm looking for recommendations from website designers/developers out there who currently use a CRM or task-tracking solution in their daily tasks. Please help! Thanks! - Scott
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