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CRM/Task Tracking Software...

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Your Text: Insert Slimies » Insert UBB Code » Close Last Tag \| All Tags UBB Help	I wish I could help you, but I didn't even know what a CRM was. I've looked it up, for the curious: http://en.wikipedia.org/wiki/Customer_relationship_management [quote]Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing. While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach. CRM initiatives often fail because implementation was limited to software installation, without providing the context, support and understanding for employees to learn, and take full advantage of the information systems. CRM can be implemented without major investments in software, but software is often necessary to explore the full benefits of a CRM strategy. Other problems occur when failing to think of sales as the output of a process that itself needs to be studied and taken into account when planning automation.[/quote] That wikipedia page mentions several open source CRM solutions, none of which I've ever heard of: * EBI Neutrino R1 CRM java * OpenERP - python * Compiere - java * Adempiere - java * Openbravo - java * Ofbiz - java * xTuple - integrated ERP, C++ * Vtiger_CRM - php * SugarCRM - php * CiviCRM - php * Opentaps - java * XLsuite - ruby (RubyOnRails) - full stack CRM and ERP system * ZohoCRM * Info@Hand CRM - IT php It's funny how I read that and still have no idea what it means. Has anyone ever worked with this before? P.S. The wikipedia page also mentions that the most popular CRM software (41%) is made by [url=http://en.wikipedia.org/wiki/Siebel_Systems]Siebel Systems[/url], so maybe you can start your search there? Loading...
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