Topic: CRM/Task Tracking Software... |
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Author | Thread |
Obsessive-Compulsive (I) Inmate From: Washington, DC |
![]() ![]() ![]() ![]() I'm the lead designer in a web & software team that contracts for a sub-agency of the US Dept. of Health and Human Services (HHS). Currently we're looking to buy a CRM solution instead of developing our own, as it's more cost effective and will have a better ROI to get a COTS package. Anyway, I've been looking at all kinds of CRM solutions, from Right Now to SalesForce to UCAP to FreeCRM and just can't decide what would be best for my team. |
Maniac (V) Mad Scientist From: 127 Halcyon Road, Marenia, Atlantis |
![]() ![]() ![]() ![]() I wish I could help you, but I didn't even know what a CRM was. I've looked it up, for the curious: quote:
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Paranoid (IV) Inmate From: cell 3736 |
![]() ![]() ![]() ![]() Some questions come to mind: |
Neurotic (0) Inmate Newly admitted From: |
![]() ![]() ![]() ![]() Another +1 for zoho here. It's actually a tool that combines CRM and project management functionality so that means it has more features. You can check more lists of tools here: http://www.timedoctor.com/blog/2011/02/02/43-project-management-software-alternatives |
Neurotic (0) Inmate Newly admitted From: |
![]() ![]() ![]() ![]() I have heard some good reviews about SugarCRM, it provides a central hub to manage and share all customer service issues to ensure that customer cases are handled efficiently and effectively. It has open source CRM platform which allows users to quickly and easily customize the system to streamline business processes to match specific requirements. |