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Hi there :-) Summary: Your job: "offer my 'expert' advice to aviod them being snowballed" Your main experience so far: "At all three different meetings a different representitive has meet with me and the client. To make matters worse they had no previous knowledge of past meetings, so each meeting was as if it was the first." Your references state: "impossible to deal with, fabulous results." Your boss feelings: "while I've made suggestions about going with another firm, he seems pleased with what he's seen from the company." My thoughts: 1 - You offering to do the work? No. Simply because that's not what you're hired to do in this situation. 2 - Sum up everything you have so far in a clear and fact filled brief report. Include a recommendation based on the facts. You can add personal feelings based on your experience, but keep that separate from the facts. This recommendation should include the actions needed if the desicion is to go with this firm. - If the portfolio work makes your boss drool, make sure he/she gets a notion of what the references said. - You need to cut out whomever is running these meetings from the design-company, demand ONE contact person with a mandate to negotiate a deal. - Make sure the contracts include key points that has to be signed by both parties during the project before it can continue on an erronous path. - Demand one project manager from their side that will be you contact point, this goes for your side as well. One person on each side should manage all key desicions. A sure recepie for disaster is when "inspired people" start calling developers/designers with suggestions during production. All changes after the requirement phase must be handled in a tight, controlled fashion. The first key-point should be after the business- and requirement documents are done, after this the production phase can start. Keep an extreamly close look on what happens during production. - Get involved early in the creation of the test documents, your people will use these during tests and you must understand them. Make sure that all the requirements is met with a mesurable test, otherwise there is no way to decide when the delivery can be accepted. In short, plan it, then follow the plan. There's loads more to this but I hope this helps as a start :) /Dan [url=http://www.dmsproject.com/] [img]http://www.dmsproject.com/gif/sig3.gif[/img] [/url] [url=http://faq.ozoneasylum.com/FaqWiki/shownode.php?sortby=rating&id=260]{cell 260}[/url] -{ a vibration is a movement that doesn't know which way to go }-
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