Topic awaiting preservation: Kudos to Pelican Products (Page 1 of 1)

Being so very rarely impressed -- let alone satisfied -- with any form of customer service these days, I just had to post about my recently concluded experience with Pelican Products.

I bought one of their small MityLites, oh, about 5 or 6 years ago, which developed a crack in the body several weeks ago. No big deal, except that through wear, the crack became a small hole.

I remembered the warranty saying something about a lifetime replacement, so I gave it a shot. I readily found a contact number on their Web site (surprise #1) and it turned out be be toll-free (suprise #2). I called it and spoke to a live person (surprise #3) who was helpful and nice (surprise #4). I told him there was a hole in my flashlight, and without question, he gave me an RMA number and instructions for mailing the flashlight to them. It was an actual, no-questions-asked lifetime-replacement guarantee (surprise #5).

It couldn't have been more than 2 weeks ago I mailed it to them and I received the replacement today. It's nicer than the one I had, with slight design improvements. Just in time, too, because I always keep it in my camera bag and I have a shoot to go on tomorrow.

But then came surprise #6. Just as I was getting ready to put my batteries back in it, I discovered ... hee hee ... two fresh, brand-name, complimentary batteries already inside! That might not sound like a big deal to some, but to me, that's going out of the way to satisfy me as a customer.

Congratulations, Pelican, on achieving a standard that has far exceeded the status quo.

Thanks for that, Wes. You just gave me a ray of hope for humanity It's not often you hear of such things.

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stupifiying! I have a case, a 1600 I think, it's definitely quality merchandise, glad to know they stand behind the stuff.

That's about the best advertising any company could ask for.
See, the batteries thing, that's just a nice touch. It's rare to find a company that thinks about their customers to that extent.

Honestly it's a no brainer. Companies *should* make the customer feel like they are appreciated. Next time you need another flashlight like as a gift or an extra one to put in another bag who are you going to buy it from?

The secret of life is honesty and fair dealing. If you can fake that, you've got it made. --Groucho Marx