Topic: Remote desktop support? (Page 1 of 1) Pages that link to <a href="https://ozoneasylum.com/backlink?for=29579" title="Pages that link to Topic: Remote desktop support? (Page 1 of 1)" rel="nofollow" >Topic: Remote desktop support? <span class="small">(Page 1 of 1)</span>\

 
CPrompt
Maniac (V) Inmate

From: there...no..there.....
Insane since: May 2001

IP logged posted posted 10-02-2007 14:21 Edit Quote

I am in need of some suggestions for either a service or software that will allow desktop remote support as in control end users computer.

I can save myself a LOT of time if I can just remote into our clients computers to fix certain issues instead of driving 1.5 - 2 hrs out to click a few buttons.

I have looked into WebEx but it's pretty pricey. I need it to work on all platforms (Linux not so much, mostly just Windows and Mac).

Any suggestion or something that you have used that is good or bad?

Thanks in advance!

Later,

C:\

GRUMBLE
Paranoid (IV) Mad Scientist

From: Omicron Persei 8
Insane since: Oct 2000

IP logged posted posted 10-02-2007 15:15 Edit Quote

i recommend VNC:
http://en.wikipedia.org/wiki/VNC

CPrompt
Maniac (V) Inmate

From: there...no..there.....
Insane since: May 2001

IP logged posted posted 10-02-2007 17:02 Edit Quote

Well, it's going to be a bit more complicated than that. These will not be employees, just customers that I will have to remote control their computer *maybe* once a year. Most of the customers that we have don't have an IT staff and not much of a network. So asking them to "forward ports" I might as well be speaking Chinese to them

I need something like WebEx but cheaper LOL

Later,

C:\

reisio
Paranoid (IV) Inmate

From: Florida
Insane since: Mar 2005

IP logged posted posted 10-02-2007 19:31 Edit Quote

Windows should have 'Remote Assistance' somewhere in the Accessories menu.

Not sure about Mac OS.

White Hawk
Maniac (V) Inmate

From: zero divided.
Insane since: May 2004

IP logged posted posted 10-04-2007 09:57 Edit Quote

I make use of lomein.com quite a bit. It's free for personal use, but for full functionality (file transfers, local printing and mounting of remote drives, etc) and variations on the service, pricing varies.

They have one service called LogMeIn Rescue which is pretty versatile - the client uses a six digit code via a URL you send them, and a temporary download gives you chat/RDP with them, leaving nothing behind once the session is complete. Last I checked, it was $99 a month (annual agreement) per technician seat.

Most of their services are qite a bit cheaper than that.

LogMeIn.com

EDIT: On second thought, I don't know if this will support Linux... but then, Window's Remote Assistance won't either, will it? :P

(Edited by White Hawk on 10-04-2007 10:00)

flazza
Paranoid (IV) Inmate

From:
Insane since: Jan 2005

IP logged posted posted 10-04-2007 12:15 Edit Quote

vnc on a mac sucks

Pugzly
Paranoid (IV) Inmate

From: 127.0.0.1
Insane since: Apr 2000

IP logged posted posted 10-09-2007 04:25 Edit Quote

LogMeIn is great. My past employer uses it extensively. I've now seen some vendors start to use it as well.

binary
Paranoid (IV) Inmate

From: Under the Bridge
Insane since: Nov 2002

IP logged posted posted 10-16-2007 12:50 Edit Quote

Have you tried GoToMyPC??

~Sig coming soon~

Skaarjj
Maniac (V) Mad Scientist

From: :morF
Insane since: May 2000

IP logged posted posted 10-16-2007 14:38 Edit Quote

I'd love to say that, since I manage upwards of 80 servers, none of which are anywhere remotely near me, I've got the perfect solution for you, but I don't. Linux servers, sshj to a text console. If you decide you want to try VNC, be careful of the security implications and choose your passwords and your ports wisely. Actually, that's pretty much the case with any of the solutions, and should be with anything that allows remote connectivity and control like this.


Justice 4 Pat Richard



Post Reply
 
Your User Name:
Your Password:
Login Options: Remember Me On This Computer
 
Your Text:
Loading...
Options: Show Signature
Enable Slimies
Enable Linkwords

« BackwardsOnwards »

Show Forum Drop Down Menu